Blerg. This is going to be a long ranty post. Thought I should warn you ahead of time.
From a previous post, you may remember my infatuation with a certain sofa. My love for the sofa was so much that I was going to order two. Well, due to space constraints (and monetary ones), I only ordered one, but I was still super excited. It's a custom sofa, so I expected it to take awhile.
And then I waited.
And waited.
Seven weeks later, the sofa arrives. Because I was at work, my husband received the sofa and my anticipation grew. Finally, I got home and found... it was the wrong freakin' fabric. (I don't have pics with me, so I'll have to add them later.)
I'll stop here and mention that the sofa that they sent is gorgeous. But it's not what I ordered.
The following day, I called the company to inform them of the error. They were very apologetic and was able to track the problem to the salesman who had keyed the information incorrectly. So then he called and was very apologetic. The solution was that they would order the correct sofa (which would take another 6 - 9 weeks to process) and we would get to keep the other until it arrives. Seems reasonable enough, right? However, in order to start the process for the new sofa they needed to charge my card for the new order. I wouldn't receive the credit for the returned sofa until they picked it up. The problem is that I don't have the resources to pay for two sofas and, the more I thought about it, I shouldn't have to.
So, a week later they pick up the sofa. I'm now waiting for my card to be credited and then I'll be purchasing a sofa elsewhere.
My problem is not that a mistake was made. We all mess up now and again. How you handle your mistakes reveals your character and they've made no effort to make the situation right. No offer to reduce the cost or expedite the new order, which is the very least they could have done. So, while I love that sofa, the company isn't getting my money.
Well, that was a lot of negativity. Just to throw in something positive, I'll mention that we're going to a super-amazing flea market tomorrow. I've heard that the quirky selection and people watching makes for a good time. I'm hoping to find some inexpensive crafting supplies. Vintage buttons and fabric and the like. In addition, I'm keeping an eye out for a cheap coffee table to refinish. It should be an adventure!
Showing posts with label sofa. Show all posts
Showing posts with label sofa. Show all posts
Friday, March 5, 2010
Monday, December 28, 2009
A Tale of Two Sofas
I've been decorating the living room in my head!
In the coming weeks, we'll be finalizing our move to the Chicago area. We're trying to sell or give away as much as possible to make the last move easier, which puts us in the market for... a new sofa! Initially, I thought I wanted a sectional. One sofa doesn't give both of us enough room to lay down and, let's face it, we're sofa layers. As I was shopping, I had a hard time finding a sectional that I liked and in the right color (my heart is set on gray). Then I found this beauty!
I love the shape and it's an awesome deal. No, it's not a sectional, but I love it! The solution is that we'll have to get two of them, of course. The color shown is Oyster, but it also comes in this amazing gray textured fabric. It reminds me of boucle.
In the coming weeks, we'll be finalizing our move to the Chicago area. We're trying to sell or give away as much as possible to make the last move easier, which puts us in the market for... a new sofa! Initially, I thought I wanted a sectional. One sofa doesn't give both of us enough room to lay down and, let's face it, we're sofa layers. As I was shopping, I had a hard time finding a sectional that I liked and in the right color (my heart is set on gray). Then I found this beauty!
I love the shape and it's an awesome deal. No, it's not a sectional, but I love it! The solution is that we'll have to get two of them, of course. The color shown is Oyster, but it also comes in this amazing gray textured fabric. It reminds me of boucle.
I'm very excited! Just need to figure out how we're paying for it.
One project I'll definitely be undertaking for the living room is this fantastic wreath made of torn book pages.
Love, love, love it! Thanks to Living With Lindsay for the idea and tutorial. She made this for about $2 with items from Dollar Tree. It has a wonderful vintage vibe and would be awesome if you used a book that has sentimental value. If you could bring yourself to do it, that is.
Shop-side, I won a bid on Etsy's Alchemy, so I've been working on a custom purse. I'll post some pics when that's done. Should be cute!
Labels:
book wreath,
crafting,
decorating,
handbag,
purse,
sewing,
sofa
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